State Farm® Insurance Agent Andy Thomas

"I’m looking for lower cost insurance with the same benefits as our original insurance. StateFarm saved me on cost! not only that my agent and staff are very friendly, and kind great customer service, I recommended StateFarm to my family and friends. I love StateFarm!"

"Really good customer service they got me the lowest quote that was really affordable I would recommend them to everyone"

"My family has been insured through Andy Thomas’s office for approximately five years. Throughout that time, our experience had been consistently positive, and we trusted the office to act in good faith. In September 2025, we discovered a leak beneath our home’s foundation. From the outset, Andy Thomas and his first response representative, Dale, assured us that we would be taken care of during what was an extremely stressful situation. We were referred to a plumber, Hank Hankinson, who we were told had been used by the office hundreds of times for similar cases. Mr. Hankinson inspected the issue and confirmed that a cracked pipe beneath our bathtub was the source of the leak. The repair required removal of the bathtub and excavation through the foundation. This repair process took approximately two months to complete. Throughout September, October, and into November 2025, Andy Thomas repeatedly assured me that he would handle this matter internally and that my family would be taken care of financially. Based on these repeated assurances, I proceeded in good faith and relied on his word. The issue arose when Andy Thomas later informed me that he would not honor the portion of the payment he had promised. I was told that his “hands were tied” because my wife had submitted a claim with State Farm on the day the issue was first discovered. That claim was denied within approximately 10 minutes, without any inspection or site visit. As a result, despite repeated assurances over several months, Andy Thomas withdrew his commitment solely due to a brief, immediately denied claim. The total remaining balance is $1,907. I have already paid my $1,000 deductible and am now being required to pay the remaining amount that I was explicitly told would be handled. This situation represents a clear breakdown of trust. Verbal commitments were made repeatedly and relied upon, only to be reversed later. Regardless of internal policy constraints, the assurances given to me over a prolonged period created reasonable reliance and expectation. I am submitting this complaint so that this matter is formally documented and reviewed."

"The state farm agents were very professional. They handled the entire transfer of my home insurance, and within minutes I was provided with a much lower rate than I had with my old insurance company."

"The team is professional and welcoming, and they make you feel comfortable right away. They explained my coverages in detail and helped me understand the differences between the state I moved from and my current state, which made the process much easier."

"I was looking for Auto insurance and call my local agent at State Farm she sent me all the tools I needed to get started with reasonable price insurance that fits by budget. Thanks a million."

"I called to get a quote for coverage of my vehicles. I was a customer of State Farm for 35 years and left due to poor customer service with a past agent that I was passed down to after my original agent retired. I left for about 3 years and decided to give Andy’s team a try. Not only did they save me hundreds of dollars a year, the service was premier level treatment. Lexy quoted my vehicles, recreational vehicles and home. She was thorough, knowledgeable, helpful and all while maintaining a bubbly personality with the utmost professionalism. I signed immediately. I believe in keeping my business local and most importantly supporting a locally owned, Christian owned business. Great job!!"

"They showed that they were interested in me and wanted to make sure that I understood the coverage that I had asked for. I enjoyed my time with them. Everyone was very friendly towards me."

"Great office, competitive pricing"

"Andy and his team are very personal and go above and beyond. His team is always available and look after you each time you reach out. Been a customer for over 10 years and have no interest in anywhere else."

"Love love love Andy Thomas and State Farm. I had a stupid accident a couple weeks ago. They took care of EVERYTHING. From calling the repair shop for me, the rental car place and made me feel very special instead of stupid. They kept me up to date with everything that was going on with my truck. And I got my truck back better than it left. I appreciate Andy Thomas and Stare Farm and all the support. Thank You. I ain’t goin no where. Gloria Bryant"

"All ways there when we need them."

"I have always had a great experience with Andy Thomas State Farm! We have been with him for years and they have stood behind us every step of the way. There’s never been a time that we had a question or a claim that they weren’t quick to respond to as well as eager to make sure we were satisfied with. We highly recommend them!"

"We absolutely love the team with our State Farm agents. It is so nice to be able to go in face-to-face and talk to them. They are the best insurance team that my husband and I have ever worked with. They are kind patient and really treat you like you are a part of their family. And when I say that they are the best team I mean also sit down and take as much time with you as they can to get you what you need and explain everything so you understand it."

"Very professional and knowledgeable."

"Andy and his team are the best! They genuinely care about your family and will do whatever it takes to meet your needs! There’s no one better in the Warner Robins area to work with! If you want to know that your family is taken care of, Andy is the guy to call!"

"Mr Andy is incredibly personable and helpful in all situations!"

"Wonderful experience!!! Very understanding and listened to what I wanted"

"I have been with this company for years. Great prices and they have everything i need and more."

"Very friendly staff that is helpful in every way."

"The customer service at State Farm Insurance was outstanding friendly, efficient, and fast. They got my family insured within minutes! I truly appreciate the smooth and professional experience.”"

"Great customer service. They saved me money and upgraded my policy. They did all the work and made everything simple for me on my end of things."

"Mrs. Chandra Kendrick did an amazing job helping me with my insurance quote and finalizing my purchase of my auto insurance. I completed a quote online and she was actually able decrease my insurance payment by enacting some discounts that I had overlooked. Thank you so much Mrs. Kendrick for your help."

"Very happy with the service the agents that I dealt with with a fantastic job"

"Amazing office & everyone is so KIND!!!! I would absolutely recommend them to anyone!!!❤️⭐️"